Luxury Privacy Policy

We at Luxury Casino are committed to protecting your personal data and respecting your privacy while you enjoy our games. This policy explains how we collect, use, store and safeguard your information when you visit Luxury Casino.com, complete a Luxury casino login, use our Luxury app, or otherwise interact with our services. By registering an account and using Luxury Casino, you agree to the practices described below.

Who We Are and Our Legal Basis for Processing

Luxury Casino is owned and operated by Apollo Entertainment Limited (C45483), 8 Villa Seminia, Suite 2, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011, Malta, part of the Casino Rewards network. We hold an Internet Gaming Operator licence issued by the Alcohol and Gaming Commission of Ontario (AGCO) and operate pursuant to an agreement with iGaming Ontario. We process your data in order to provide our gaming services lawfully, to comply with our regulatory obligations, and to protect the integrity of our platform.

Information We Collect

When you complete Luxury register steps or continue using our services, we collect several categories of information about you:

• We gather identity details such as your name, date of birth, address and government-issued ID to verify that you are at least 19 years old and physically located in Ontario.
• We collect contact information including your email address and phone number, used for your Luxury casino online login credentials and account communications.
• We record financial data related to your Luxury deposit and Luxury withdrawal activity, including payment method details, transaction amounts and banking references.
• We track your gameplay activity, including which slots, live casino tables and other game types you access, to personalise your experience and detect irregular play.
• We log technical data such as your IP address, device type, browser information and geolocation, particularly important given that play is restricted to players physically inside Ontario.
• We store your loyalty programme activity, including points earned through the Casino Rewards VIP programme and any Luxury bonus or promotional codes you redeem.

How We Use Your Information

Our Luxury casino uses your personal data for the following purposes:

• We verify your identity, age and location to ensure compliance with Ontario gaming regulations.
• We process your deposits and withdrawals securely through Visa, Mastercard, Interac, e-wallets and Direct Bank Transfer.
• We communicate with you about your account, including confirmations, security alerts and responses to support enquiries via live chat or email.
• We send you marketing communications about a Luxury casino bonus, a Luxury casino no deposit bonus, Luxury free spins or a new Luxury promo code, where you have consented to receive such offers.
• We use your data to manage your Global Account, which links your responsible-gaming settings, deposit limits and loss limits across Apollo-managed brands in Ontario.
• We analyse aggregated data to improve our games library of 1,000+ titles, our website performance and our Luxury app functionality.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise you when you return for a Luxury login, to remember your preferences, and to understand how visitors interact with our site. Some cookies are essential for account security and fraud prevention, while others help us tailor promotions such as a Luxury bonus code or measure the performance of our marketing campaigns. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your ability to access Luxury casino features smoothly.

How We Share Your Information

We do not sell your personal data. However, we may share information with:

• Payment processors and financial institutions to complete your Luxury deposit and withdrawal transactions.
• Regulatory bodies, including the AGCO and iGaming Ontario, where required by law or to resolve disputes.
• Identity verification providers who confirm your age and location before allowing you to download Luxury casino software or access Luxury casino app features.
• Other companies within the Casino Rewards network, solely for the purpose of operating your shared Global Account and enforcing responsible-gaming limits.
• Law enforcement or courts, where we are legally obligated to disclose information, particularly in cases involving VPN use or attempts to wager from outside Ontario.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. All financial transactions related to your Luxury withdrawal or deposit are encrypted, and access to sensitive account information is restricted to authorised personnel only. Despite our efforts, no method of transmission over the internet is completely secure, and we encourage you to keep your Luxury casino login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Financial records related to deposits, withdrawals and bonus activity are typically kept for the periods required under Ontario gaming regulations, even after you close your account.

Your Rights

You have rights regarding the personal data we hold about you, including the right to:

• Request access to the information we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Request that we delete your data, subject to our legal retention obligations.
• Object to or restrict certain types of processing, including marketing communications about our Luxury slots and promotions.
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, you can contact our support team, and we will respond in accordance with applicable data protection requirements.

Age and Location Restrictions

Our services are strictly limited to players aged 19 and over who are physically located within the province of Ontario. We use geolocation and identity verification tools to enforce this restriction. Any attempt to access Luxury casino using a VPN or IP-augmenting software from outside Ontario is prohibited, and we reserve the right to confiscate any winnings obtained through such means and suspend the associated account.

Mobile Application and Third-Party Links

If you download Luxury casino software or access our Luxury casino app, we may collect additional device-specific data to optimise performance and security. Our site may occasionally contain links to third-party websites; we are not responsible for the privacy practices of those external sites, and we encourage you to review their policies separately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any revisions on this page, and continued use of Luxury Casino after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this policy or how we handle your personal data, please contact our support team via live chat, available 24/7, or by email at support@crhelpdesk.com. Escalated complaints can be sent to complaints@crhelpdesk.com, and banking-related enquiries can be directed to banking@casinorewards.com.