About Luxury Casino

Welcome to Luxury Casino, where we have been delivering premium online entertainment to players across Ontario since 2011. We are operated by Apollo Entertainment Limited, a company registered in Malta under company number C45483, and we are proud to be part of the well-established Casino Rewards network. Our registered office is located at 8 Villa Seminia, Suite 2, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011, Malta. Below, we explain who we are, how we operate, and what makes our platform a trusted destination for Ontario players.

Our Licensing and Regulatory Standing

We hold an Internet Gaming Operator licence issued by the Alcohol and Gaming Commission of Ontario (AGCO), and we operate pursuant to an agreement with iGaming Ontario. This means we are subject to strict regulatory oversight designed to protect our players. If any dispute cannot be resolved directly between us and a player, it is escalated to iGaming Ontario for review. Our operations are governed by the laws of Ontario and Canada, and any legal matters fall under the exclusive jurisdiction of the courts of Ontario. We take our regulatory obligations seriously and continuously align our practices with the standards set by our licensing authority.

Where We Operate

Our services are exclusively available to players physically located within the province of Ontario. We require all players to be at least 19 years of age to register and play. If we detect wagering activity originating from outside Ontario, we void any winnings and suspend the associated account immediately. We strictly prohibit the use of VPNs or any IP-augmenting software intended to circumvent our geographic restrictions, and any gains made through such means are confiscated in full. We monitor account activity closely to ensure compliance with these requirements.

Getting Started with Luxury Casino

When you decide to register with us, the Luxury casino register process is quick and straightforward. Once your account is verified, you gain access to your Luxury Casino login credentials, which you can use across desktop and mobile platforms. We support convenient access through browser play, and players can also explore options to download Luxury Casino software for a richer desktop experience. Whether you prefer the Luxury app for mobile convenience or the traditional downloadable client, we have designed our platform to work seamlessly across devices. To access Luxury casino app features, simply visit our site from your mobile browser, and you will be guided through the steps to access Luxury Casino app functionality without unnecessary complications.

Deposits and Withdrawals

We accept a minimum Luxury deposit of $10, and we support a wide range of payment methods including credit and debit cards, bank transfer services, prepaid vouchers, e-wallets, and Interac. When it comes to Luxury withdrawal requests, our minimum threshold is $50, rising to $300 for Direct Bank Transfer or wire transfers. We process withdrawals through Visa, Mastercard, OCT to Visa, e-wallets, Direct Bank Transfer, and CAD EFT or eCheck. Our weekly withdrawal limit is $4,000 in cases where a win substantially exceeds total purchases across Casino Rewards partner casinos, though we retain discretion to adjust this figure. We also observe card-scheme caps set by Mastercard and Visa, and for particularly large balances, we may distribute payments in daily portions across successive weekdays.

Every withdrawal we process passes through a 48-hour pending period, during which you may reverse the request in full or in part. After this period, we process approved payouts on the next business day, Monday through Friday, excluding weekends and public holidays. Visa and Mastercard withdrawals typically take 3 working days, e-wallets between 1 and 3 working days, Direct Bank Transfer 6 to 10 working days, and CAD EFT or eCheck 2 to 3 working days. If you use a withdrawal method for the first time, we may require an additional 5 to 7 working days to complete verification.

Our Games and Providers

We offer a library of over 1,000 games, with new titles added every week to keep our Luxury slots collection fresh and exciting. Our game catalogue spans slots, progressive jackpot slots, roulette, blackjack, baccarat, Hold'em poker, video poker, and our dedicated Sports Arena. We partner with respected studios including Slingshot Studios, Alchemy Gaming, Pragmatic Play, Games Global, Stormcraft Studios, Evolution Gaming, All41 Studios, Fortune Factory Studios, Gameburger Studios, Neon Valley Studios, PearFiction Studios, Pulse 8 Studios, Switch Studios, Triple Edge Studios, and others. Our Luxury live casino experience brings the atmosphere of a real casino floor directly to your screen, featuring Crazy Time, live roulette, live blackjack, live baccarat, baccarat squeeze, baccarat switch, live slots, extreme multifire, multifire roulette, and auto roulette.

Our Bonuses and Promotions

New players who join us can take advantage of a generous Luxury Casino bonus structure spread across the first five deposits. Our first deposit match offers 100% up to $150, followed by 50% up to $200 on the second, 25% up to $300 on the third, 50% up to $200 on the fourth, and 100% up to $150 on the fifth. We credit these amounts automatically as bonus funds, and successive deposits cannot be combined. Wagering requirements apply at 30 times the bonus amount before conversion to cash becomes possible. We count slots at 100% toward wagering, while table games, parlour games, live casino, and other formats count at just 2%. Certain titles, including All Aces Video Poker and Flippin' Awesome Shields of Asgard, count at 0% and do not earn loyalty points.

While we do not currently offer a Luxury no deposit bonus, we encourage players to check our promotions page regularly, as we periodically introduce new offers. If you come across a Luxury promo code or Luxury bonus code through our promotional communications, we recommend applying it exactly as instructed to ensure proper crediting. Please note that unused promotional bonuses expire 60 days after registration, and our promotions apply only to deposits and wagers made through the downloaded software.

Our Loyalty Programme

Every player who places a first real-money wager with us is automatically enrolled in the Casino Rewards VIP loyalty programme. We structure this programme across six status levels, each unlocking bigger bonuses, more promotions, priority support, birthday gifts, exclusive games, and a personal VIP host. We also award additional entries into the Time Of Your Life Sweepstakes and the VIP Lucky Jackpot as you climb through the tiers. Our points system converts 100 points into $1 in chips, redeemable once you accumulate 1,000 points, with credits applied within 5 minutes. Through our single Global Account structure, we link every sub-account you hold across Apollo-managed brands in Ontario, sharing responsible-gaming settings, deposit limits, loss limits, and wagering activity for your convenience and protection.

Our Commitment to Support

We provide customer support through live chat and email, available in both English and French. Our live chat team is on hand 24/7, and we aim to respond to emails within 48 hours. For general enquiries, you can reach us at support@crhelpdesk.com, while escalated complaints are handled through complaints@crhelpdesk.com. Payment-related questions can be directed to banking@casinorewards.com. We believe that responsive, multilingual support is essential to the trust we build with our players, and we continually invest in our team to ensure every interaction reflects the quality you expect from Luxury Casino.

Content updated: September 22, 2026